Resume Fine Dining Operations Management Multi-Unit Development Personal & Team Leadership Account Management Systems & Process Improvement Human Resources & Training Communication Skills Entrepreneurial Leadership Management Development Financial Restructuring Multi-Revenue Centers Golf Course, Cigar & Retail Wine Shop Client Services Catering & Event Planning Tableside Cooking Experience Public Speaking & Seminars Sommelier & Beverage Expertise Start-Up Operations & Restructuring Budgeting & Financial Affairs Purchasing, Vendor Relations & Inventory Management Profit & Loss Statements As General Manager for Donovan's Chop House, lead management team and staff to increase sales from$5 million to just under $9 million in three years. Instrumental in The Palm being recognized as the top tier restaurant for customer satisfaction and management presence, out of 30 national and international restaurants (Savvy Shopper Reports) and high scores of cleanliness (Steritech ratings) resulting in achieving bonus first year. Championed Micro Beer production and marketing at UTC location, 500 keg capacity; resulting in new revenue center and product distribution. Instrumental in The Palm being recognized as the top tier restaurant for customer satisfaction and management presence, out of 30 national and international restaurants (Savvy Shopper Reports) and high scores of cleanliness (Steritech ratings) resulting in achieving bonus first year. Responsible for staff development of all managers and employees, improving operational procedures and profits. Developed and executed innovative strategies and action plans, including implementing live music programs, social marketing promotions, and web presence, markedly improving customer loyalty and retention. Exceptional interpersonal and communication skills with proficiency to build strategic business/client relationships, while interfacing positively with people of diverse backgrounds. Successfully manage food production, schedules, calculate food costs per unit, and review all financial transactions.